Service Excellence

EOH differentiates through service excellence and high-level services and technology throughout the stack, including networks, server infrastructure, storage, virtualisation, applications, databases, customer experience and SLA management.

As the service and technology partner of choice for our major enterprise and mid-sized customers for over 20 years, we provide comprehensive support with consistently exceptional service delivery. With EOH as your managed service partner, you can rest assured that your ICT requirements will be taken care of in a central turnkey fashion, while you focus on growing your business.

Valued Performance

We go beyond keeping the lights on, and help our customers to grow and innovate by aligning both business and ICT goals. EOH’s integrated service delivery platform consists of a complete set of competencies, industry standard processes and support systems. All services are delivered according to Information Technology Infrastructure Library (ITIL) aligned processes. This ensures improved management of your environment through immediate actioning and faster resolution of service tickets.   Value is derived from quantitative and qualitative analysis to drive continuous service improvement. Service improvements are aligned to exceed business expectations through business-linked SLAs. Regular performance reviews at operational, tactical and strategic levels, will enable your management team to view and evaluate the services from a business perspective.

Partner for Life

One of our philosophies is ‘Partner for Life’, which speaks to nurturing lifelong partnerships with our clients and business partners. Our relationships with our customers are underpinned by mutual trust and business values that transcend the boundaries set by a formal contract and commercial agreements.  Quite simply, with us you get a managed service partner who is invested in your business success.