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Customer Experience and Value Engineering

AUTHOR: Michelle Badenhorst, Head of Customer Experience (CX) Value Engineering South African consumers are first and foremost seeking savings opportunities. Even though they are very loyal to their brand, price could be the ultimate factor, causing consumers to move to a cheaper brand.  However, the consumers’ perception of “value for money”, is the biggest determining […]

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Creating the Perfect Persona

AUTHOR: Andre Muller, Senior UX Consultant Personas are archetypal representations of user groups, representing clusters of users who exhibit similar behavioural patterns in their purchasing decisions, use of technology or products, customer service preferences, lifestyle choices, and more. Personas do not describe real people, but its composition is based on real data collected from multiple […]

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Building Shared Vision

AUTHOR: Junaid Bedford, Software Developer It is a challenging task to build a shared vision amongst stakeholders, yet it is so crucial for executing effectively on strategy (Lafley & Martin, 2013). To execute effectively on one’s strategy, building a shared vision becomes a crucial task at all levels: project-portfolio level, project level, and team level. […]

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EOH Coastal Academy

AUTHOR: Neil van Wyngard, Head of EOH Coastal Academy EOH Coastal is taking a proactive approach to overcoming the niche, high-end IT skills shortages confronting the industry today. At the EOH Coastal Academy, we are preparing the next generation of in-demand skills for the real-world workforce, through a combination of intense classroom training and practical […]

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Is Business Intelligence Truly Agile?

Author: Dudley Drummond-Hay, Solutions Architect “Business is screaming for reports and information; IT is swamped with information requests and your IT manager is under pressure to provide ExCo with Key Performance Indicator’s (KPI’s) to facilitate business saving decisions to weather the economic climate” – Sound familiar? Enter stage right the hero: BI consultant to the […]

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